Training & Onboarding
Training and onboarding that live where franchisees already work, with completion tracked automatically and retraining that can be triggered by an audit finding.
Enablement
Your standard only works if every location knows it
HQ assigns role-based training, and Delightree answers franchisee questions from your approved SOPs with the source cited. When the standard changes, HQ sends the update to the roles and locations it applies to and sees which locations acknowledged it.
Signs you have this problem
You know this is broken when…
Training is complete on paper but behavior does not change on the floor.
Onboarding relies on whoever is available to train rather than a defined playbook.
The same training content exists in several conflicting versions across shared drives, PDFs, and personal laptops.
HQ receives the same questions about procedures, policies, and standards repeatedly.
Franchisees wait hours or days for answers they need now.
HQ sends updates by email and has no idea who read them.
Communications go to the franchisee owner but never reach the frontline team.
The cost of leaving it broken
What happens if this stays the same
- 01
New location performance varies based on whoever happened to do the onboarding.
- 02
Franchisees make up procedures when training is unavailable or hard to find.
- 03
HQ fields more questions with every new location, so the support team has to grow along with the network.
- 04
Important operational changes never make it from the franchise owner to the crew.
- 05
Franchisees claim they were not informed when things go wrong.
How it works
How Delightree changes the workflow
A specific sequence of steps that moves the outcome from broken to working.
- 1
Build role-based training paths for every position, and assign them when someone is hired.
- 2
Keep your SOPs in one knowledge base, so franchisees get a cited answer from AI Search instead of calling HQ.
- 3
Send updates to specific roles and locations, and require each person to acknowledge them.
- 4
Attach a follow-up task to an update, like hanging the new promo signage, and see which locations completed the task. You can attach a training to an update the same way.
- 5
When an auditor records a missed procedure, trigger retraining from that audit finding in one step.
- 1
Build role-based training paths for every position, and assign them when someone is hired.
- 2
Keep your SOPs in one knowledge base, so franchisees get a cited answer from AI Search instead of calling HQ.
- 3
Send updates to specific roles and locations, and require each person to acknowledge them.
- 4
Attach a follow-up task to an update, like hanging the new promo signage, and see which locations completed the task. You can attach a training to an update the same way.
- 5
When an auditor records a missed procedure, trigger retraining from that audit finding in one step.
The difference
Before and after Delightree
Before Delightree
- Training lives in a separate LMS few franchisees log into
- Onboarding varies by location and manager
- Franchisees email or call HQ when they need a procedure answer
- Updates sent via email, Slack, or text with no read confirmation
- HQ does not know who is trained and who is not
After Delightree
- Training in the same system as daily tasks and SOPs
- Consistent onboarding playbook for every location and role
- Franchisees ask AI Search and get a cited answer in seconds
- Acknowledgment required and tracked with timestamps
- HQ has a live view of training status across the entire network
The platform behind it
What this looks like in the product
- Role-based training paths
- AI Search with source-backed, approved answers
- Knowledge base and SOPs
- Targeted updates with required acknowledgments
- Retraining triggered by audit findings
- Support tickets for questions that need a person at HQ
The connected pieces
The modules that deliver this
Knowledge Base & SOPs
One home for every SOP, policy, and brand standard, structured so franchisees find the right answer fast and HQ knows the content is current and approved.
AI Search
AI Search answers franchisee questions from your approved SOP content, sourced from your documentation rather than the open internet, so answers are grounded and consistent, scoped to what each role is allowed to see.
Communications
Chat and announcements in one app: channels and direct messages for everyday conversation, and targeted announcements with read status so HQ can prove updates were seen.
Why franchise networks need this
Built for the franchise operating model
Crews turn over often, and HQ can't visit every location every week. HQ assigns each new hire the training for their role, and franchisees get SOP answers and updates that match their role and location. HQ can see who has finished their training.
Adoption
A platform franchisees actually use
The real problem is adoption. Delightree is built for the person in the location, so franchisees log in and use it.
Delightree AI
AI that knows your network
Permission-governed and franchise-hierarchy-aware, grounded in your approved content and workflows.
Closed loop
Close the loop from issue to action
Audit findings become tasks. Tasks can trigger retraining. Resolution is tracked. The loop closes.
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See where execution is breaking across your network
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