Training & Onboarding
Training and onboarding that live where franchisees already work, with completion tracked automatically and retraining that can be triggered by an audit finding.
Training and onboarding
Connect training to daily execution
Delightree helps franchisors assign role-based training, track completion, and connect retraining to audits, tasks, and operational gaps. Training is not finished when the course ends.
Signs you have this problem
You know this is broken when…
Training is complete on paper but behavior does not change on the floor.
Onboarding relies on whoever is available to train rather than a defined playbook.
When audits find execution gaps, there is no direct path to targeted retraining.
New hires at franchisee locations wait weeks for access to training materials.
HQ cannot tell which locations have unfinished training until a visit or incident.
Training content lives in a separate tool franchisees never log into.
The cost of leaving it broken
What happens if this stays the same
- 01
Inconsistent onboarding produces inconsistent execution from the start.
- 02
Audit findings recur because the underlying training gap is never closed.
- 03
Franchisees make up procedures when training is unavailable or hard to find.
- 04
HQ invests in training content that is not being consumed.
- 05
New location performance varies based on whoever happened to do the onboarding.
How it works
How Delightree changes the workflow
A specific sequence of steps that moves the outcome from broken to working.
- 1
Build role-based training paths that cover every position in the network
- 2
Assign training as part of launch onboarding and ongoing operations
- 3
Track completion automatically, with no manual check-ins required
- 4
Trigger targeted retraining when an audit finding reveals a knowledge gap
- 5
Connect training completion to task readiness and execution visibility
- 1
Build role-based training paths that cover every position in the network
- 2
Assign training as part of launch onboarding and ongoing operations
- 3
Track completion automatically, with no manual check-ins required
- 4
Trigger targeted retraining when an audit finding reveals a knowledge gap
- 5
Connect training completion to task readiness and execution visibility
The difference
Before and after Delightree
Before Delightree
- Training lives in a separate LMS few franchisees log into
- Onboarding varies by location and manager
- Completion tracked manually in a spreadsheet
- No connection between audit findings and retraining
- HQ does not know who is trained and who is not
After Delightree
- Training in the same system as daily tasks and SOPs
- Consistent onboarding playbook for every location and role
- Completion tracked automatically and visible in dashboards
- Audit findings can trigger targeted retraining in one step
- HQ has a live view of training status across the entire network
The platform behind it
What this looks like in the product
- Role-based training paths
- Launch onboarding modules
- Automatic completion tracking
- Retraining triggered by audit findings
- Training dashboards by location and role
- Knowledge base linked to training content
The connected pieces
The modules that deliver this
Tasks & Checklists
Recurring and one-off tasks and checklists that give the frontline clear work with context, and give HQ proof of execution across every location.
Knowledge Base & SOPs
One home for every SOP, policy, and brand standard, structured so franchisees find the right answer fast and HQ knows the content is current and approved.
Audits & Site Visits
Mobile-first audits and site visits. Each finding becomes a tracked corrective task that can trigger retraining and is verified to resolution.
Why franchise networks need this
Built for the franchise operating model
A franchise training program needs to work for employees who turn over frequently, in locations with varying management quality, at scale. Delightree scopes training by role, brand, and location hierarchy. Every new hire gets the right training, and HQ can see who is ready and who is not.
Adoption
A platform franchisees actually use
The real problem is adoption. Delightree is built for the person in the location, so franchisees log in and use it.
Closed loop
Close the loop from issue to action
Audit findings become tasks. Tasks can trigger retraining. Resolution is tracked. The loop closes.
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Ready to make the playbook executable?
See where execution is breaking across your network
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