![[solidcore] logo](/_next/image?url=%2Fassets%2Fcustomer-logos%2Fsolidcore-black-logo-logo.png&w=3840&q=75&dpl=dpl_AAf7n4t8zhYrrR2H9ugTzUBLiCFx){kind=logo}
Step 1
Publish standards
Put every SOP, policy, and brand standard in one place the frontline can actually find.
Knowledge Base & SOPs
Walk-in cooler SOP published
Cold-holding standard, version 3
The franchise operating system
One platform to launch, run, and improve every location
Launches, training, SOPs, daily checklists, audits, and corrective actions — one mobile-first system your franchisees actually open. Publish a standard once, turn it into assigned work, and see it through to verified follow-through.
Built for the person in the location, not just the person at HQ.
app.delightree.com
- Home
- Launch
- Training
- Tasks
- Audits
- Comms
- Dashboards
Network overviewLive
Avg. audit score
94%
Open tasks
18
Launches active
3 of 3
Fairfield · New opening
Phase 3 of 52 findings → tasks assignedOnboarding 4/5 complete
Activity
- Naperville · Checklist done2m
- Pembroke Pines · 3 findings14m
- Toledo · Training 4/5 done31m
- Fairfield · Phase 3 started1h
Hi, Jordan!
JToday's tasks
6 to do · 2 done
Announcement
1Monthly focus: guest experience
My trainings
Onboarding · 3/5 done
The same system on every phone, built for the person in the location.
The operating layer behind 150+ franchise brands136% net revenue retention
Why execution drifts
HQ cannot scale execution when every workflow lives in a different tool
You already own the standards. They drift because the work is scattered across a launch tracker, a training tool, an SOP folder, a group chat, and a stack of spreadsheets — and franchisees will not log into all of them.
Separate LMS
Task app
Audit app
Chat tool
SOP folder
Spreadsheets
One platform
Tasks for today
Every location
Training to complete
Tracked automatically
Open audit findings
Routed to owners
The closed loop
One loop that turns a standard into verified follow-through
Delightree connects the whole operating loop so nothing falls between tools. A standard becomes training, training becomes assigned work, work gets verified, gaps get remediated, and you see what changed.
Live scenario: cold-holding standard
Step 1 of 6Step 2
Train teams
Onboard and certify where franchisees already work, with completion tracked automatically.
Training & Onboarding
Team certified on cold-holding standard
All active staff · completion tracked
Step 3
Assign work
Turn the standard into daily tasks and phased launch playbooks, with clear context.
Tasks & Location Launcher
Morning temp check assigned, every location
Recurring daily · 7 am check-in
Step 4
Verify execution
Run audits and site visits on mobile, so what was supposed to happen gets checked.
Audits & Site Visits
Audit finds walk-in at 47 °F at one location
Flagged — above safe threshold
Step 5
Remediate gaps
Every finding becomes an assigned corrective task that can trigger retraining, tracked to a verified fix.
Corrective actions
Corrective task assigned + retraining triggered
Owner notified · due same day
Loops back
See what changed
Watch task, training, audit, and launch status update in real time, scoped to each role.
Dashboards & Reporting
Re-verified. Dashboard tile flips to green.
Resolved ✓
Scenario shown with illustrative data. Locations and details are fictional.
Inside the platform
Everything your network runs on, connected in one place
Each capability does a real job, and each one feeds the next. This is one system where the work flows, not a stack of point tools sharing a login.
Launch and enable
Open and train every location the same way
Turn the brand standard into a repeatable opening and a team that is ready on day one.
Onboarding
4 of 6 complete
- Brand & Culture Overview
- Systems & Tools Access
- Opening Procedures
- Food Safety BasicsDue today
- Closing & Cash Handling
- Brand Standards Quiz
Where is the closing checklist?
The closing checklist is in the Operations section. Begin with the register count, then…
Source: Closing Procedures SOP
Location Launcher
Phase-dependent opening playbooks, the same every time.
Tony Roma's·Weekly spreadsheets and status calls replaced with real-time launch visibilityTraining & Onboarding
Certify where franchisees already work, completion tracked.
Sandbox VR·85-90% training completionAI Search & SOP knowledge
Answers from approved SOPs, with the source shown.
Beem·"I can't find it" support emails eliminated
Run the day
Give the frontline clear work and keep everyone aligned
The daily work runs in one place, and HQ can prove what got done at each location.
Today
3 of 5 done- Open registers and verify float
- AM line check complete
- Walk-in temp log recorded
- Closing checklistDue soon
- End-of-day cash count
Updated: Holiday hours policy
Operations · 9:02 AM
Acknowledged 12/142 pending
Fairfield · Store #12
Tasks & Checklists
Clear daily work with proof of execution.
Toastique·5+ hours/month corrective action tracking to zeroCommunications
Targeted updates with acknowledgment tracking.
Clean Eatz·117+ locations; "did they see it?" disputes eliminated
Verify and improve
Check execution, fix gaps, and see status in real time
Audits become tracked fixes, and every role sees the slice of the network it owns.
app.delightree.com/audits
Q3 Brand Standard Audit
Fairfield · Store #12
Passed2 findings
Findings
Walk-in temperature log missing
Corrective task assignedSanitizer concentration below threshold
Network overview
3 of 4 on track
- Fairfield96%
- Toledo91%
- Naperville78%
- Pembroke Pines95%
Corrective action · Walk-in temp log
Due in 48 hAudits & Site Visits
Mobile audits that capture findings on the spot.
L&L Hawaiian BBQ·170+ mainland audits monthly via mobile appCorrective actions
Findings become assigned fixes, tracked to resolution.
Dashboards & Reporting
Real-time status, scoped to each role.
SubContain·4 hours/week manual spreadsheet work eliminated
The replication engine
Every opening, the same way
Location Launcher turns each opening into a phase-dependent playbook with training, SOPs, and compliance gates built in. HQ controls the sequence, every location executes in order, and launch status is visible in real time.
app.delightree.com/launcher
Location Launcher
3 on track1 needs attention
Naperville
Phase 4 of 6Site selection
Pre-opening setup
Construction & fit-out
Training & certificationIn progress
- Manager onboarding training
- Food safety certification
- POS & systems training
- Team compliance sign-offs
Marketing & pre-launchUnlocks after Training & certification
Go liveUnlocks after Marketing & pre-launch
All openings
4 locations launchingFairfield
On track
Phase 5 of 680%
Toledo
Needs attention
Phase 4 of 658%
Pembroke Pines
On track
Phase 2 of 622%
Naperville
ViewingOn track
Phase 4 of 662%
Phases gate automatically — each location unlocks the next step only when all tasks and sign-offs are complete.
Built for every role
One platform, the right view for every role
Every role works from the same system, scoped to what they need to act on. That scoping is what makes franchisees adopt it instead of ignoring it.
HQ and operations
See what is happening across the network and where teams need help, without waiting for the next status call.
Field and regional leaders
Know exactly where to step in, with a view scoped to the locations they own.
Franchise owners
Get clarity on what is on track and what needs attention, without chasing managers for updates.
Managers and frontline
Open one mobile app to see today's work, finish required training, and ask a question in seconds.
The franchisee's mobile home: today's tasks, announcements, and required training, scoped to their location.
Our franchise network users effortlessly navigate through customized training modules, track their progress in real-time, manage day-to-day operations, and access vital resources anytime, anywhere!
Delightree AI
AI that knows your network
Delightree AI knows your SOPs, roles, permissions, locations, tasks, audits, training, and hierarchy. AI Search answers franchisee questions from your approved content and shows the source. Delphi answers operational questions scoped to the hierarchy. Astra, in early access, turns operating signals into recommended actions.
Humans stay in control.
SOPsRolesHierarchyTasksAuditsTraining
AI Search
Where is the closing checklist for this location?
The closing checklist is in your operations procedures. Open it to mark each step complete before close.
Source: Closing procedure SOP
Open closing checklist
Takes you to the task
The operational change
What changes when execution lives in one system
Adoption is the metric that makes every other outcome possible. When the whole network works from one place, here is what changes.
Higher franchisee adoption
One mobile app the frontline opens, behind one login.
Less update chasing
Real-time status replaces the weekly status call.
More repeatable launches
Every opening runs the same playbook.
Cleaner audits
Findings become tracked fixes, not notes in a spreadsheet.
Built for franchise networks like yours
Food & BeverageHealth & FitnessBeauty & WellnessHome ServicesSenior CareMulti-brand groups
Common questions
What ops leaders ask before booking
How long does it take to roll out?
It depends on network size, but you do not start from zero. Your existing SOPs, training content, and location structure come into Delightree during onboarding, and the demo includes a rollout plan mapped to how your network runs.
Does Delightree replace our LMS?
Training and onboarding are built in. SOPs become courses, completion is tracked automatically, and certification happens in the same app where the daily work runs — so the separate LMS is one of the tools networks consolidate.
Who builds the content?
Your standards stay yours. You bring existing SOPs, documents, photos, and videos into the knowledge base, structure them into training and checklists, and update them in one place — every location sees the current version.
What do franchisees actually see?
One mobile app: today's tasks, required training, announcements to acknowledge, and instant answers from approved SOPs — scoped to their location and role.
Get started
See the operating loop run on your network
Walk through how a standard becomes assigned work, verified execution, and tracked follow-through, mapped to how your network runs.
Or explore the full AI story on the Delightree AI page.