Speed
Faster resolution times
Tickets route to the right person the moment they're submitted, so your team spends less time sorting and forwarding requests.
Support Tickets
Track every franchisee support request. Right inside Delightree.
Delightree Support Tickets is a franchise support ticket system built for multi-location operations. It centralizes support requests from every franchisee and location into one platform with automatic category-based routing, severity tracking, real-time status updates, and a live dashboard for full visibility across your network.
![[solidcore] logo](/assets/customer-logos/solidcore-black-logo-logo.png){kind=logo}
Trusted by franchise and multi-location brands
Overview
Franchise Support Ticket Software for Multi-Location Operations
Franchise operations teams handle dozens of support requests every day across email, chat, phone, and hallway conversations. You need a franchise support ticket system built for multi-location operations, not a generic help desk bolted onto your stack.
app.delightree.com/tickets
The reality
Where support requests break down
In the words of franchise operators who track requests and follow-ups through email and weekly updates today.
Email no one reads
“We do so much through email that they don't read. We've lost the ability to do a standardized check-in that actually lands.”
No view across the territory
“I spend my mornings chasing down what happened at each job yesterday. By the time I know there's a problem, the customer has already called.”
Corrective actions disappear after the audit
“We do the audit, write up the findings, assign them by email, and then nothing. Six weeks later we're back in the same location with the same issues because nobody tracked whether the fix actually happened.”
No real-time visibility
“Things fall through the cracks because it all relies on one person having visibility. We're only getting updates weekly.”
The challenge
Common Franchise Support Ticket Challenges
Support Tickets helps overcome typical hurdles.
Log and track every request
Any user can create a ticket with a title, description, and severity level. Every ticket gets a unique ID, a full conversation thread, and real-time status tracking from Open through Closed.
Give every team member a simple experience
Frontline staff and franchisees create a ticket, describe the issue, and track progress from a clean "My Tickets" view. They get notified when something changes. That's it.
Prioritize what matters most
Every ticket is tagged with a severity level (Blocker, High, Medium, or Low) so your team knows what to handle first. Filter by severity across the queue to make sure the urgent issues get attention before the routine ones pile up. When requests are buried in email, that window closes before you even see it.
Key features
How Franchise Support Ticket Software Works
app.delightree.com/tickets
01
Route tickets to the right person, automatically
Automatic routing eliminates manual triage entirely. Create categories (Operations, Marketing, Technical, or your own) and assign owners. When a ticket comes in under a category, it routes to the right person and triggers a notification.
- Eliminates manual triage entirely
- Faster franchisee support
app.delightree.com/tickets
02
See everything at a glance
A Kanban-style dashboard gives your team a real-time view of every open ticket organized by status. Combine this with Reports and Analytics for deeper insights across your franchise network.
app.delightree.com/tickets
03
Keep your internal conversation separate
Internal notes let your support team coordinate behind the scenes without exposing that discussion to the requester. Every note is logged in the activity stream for accountability.
Impact
How Support Tickets Improve Franchise Operations
Visibility
Full visibility across locations
Track every open issue from one dashboard. Know what's been reported, who's handling it, and where things stand.
Accountability
Structured accountability
Replace scattered emails and calls with a system that logs every request, every response, and every resolution.
Results
Success metrics
Franchisors using Support Tickets can:
Centralize support requests from every location
Capture issues from across your network in one place instead of tracking them through email, chat, and phone.
Route tickets to the right team automatically
Set up categories with assigned owners so tickets reach the right person the moment they're submitted.
Monitor your entire queue in real time
See every open ticket organized by status on a Kanban dashboard, or filter by severity, assignee, and type in list view.
Keep internal coordination separate from the conversation
Use internal notes to align your support team behind the scenes without exposing that discussion to the requester.
One platform
Stitched-together support stacks slow your response down.
Most franchise brands track support requests across email inboxes, chat threads, phone calls, and spreadsheets. Delightree replaces the stack.
SOP folder
LMS
Spreadsheet
Task app
Audit app
Email and chat
Connected
What your team uses alongside Support Tickets
- Tasks & ChecklistsRecurring and one-off tasks and checklists that give the frontline clear work with context, and give HQ proof of execution across every location.Learn more
- Knowledge Base & SOPsOne home for every SOP, policy, and brand standard, structured so franchisees find the right answer fast and HQ knows the content is current and approved.Learn more
- Training & OnboardingTraining and onboarding that live where franchisees already work, with completion tracked automatically and retraining that can be triggered by an audit finding.Learn more
- Dashboards & ReportingRole-scoped dashboards that show task completion, training, audits, and launch status in real time, with each role seeing exactly its slice of the hierarchy.Learn more
Common questions
Support Tickets FAQ
How is Delightree's support ticket system different from a regular help desk?
Traditional help desks are built for customer support. Delightree is built for franchise operations. Tickets flow between franchisees and HQ with location context, category-based routing, and internal notes that keep coordination separate from the conversation. There's no need to adapt a customer-facing tool to your internal operations.
Can franchisees submit support tickets from their phone?
Yes. Franchisees and frontline staff can create tickets, add details, and track progress from both mobile and web. They'll get notifications when the status changes, so they don't need to follow up manually.
How does automatic ticket routing work?
You create categories (like Operations, Marketing, or Technical) and assign an owner to each. When a franchisee submits a ticket under a category, it's automatically routed to the assigned person with a notification. No manual triage needed.
What severity levels are available for support tickets?
Every ticket can be tagged as Blocker, High, Medium, or Low. Your team can filter the queue by severity to make sure urgent issues get attention before routine requests pile up.
Can our HQ team have internal discussions on a ticket without the franchisee seeing them?
Yes. Internal notes let your support team coordinate behind the scenes. These notes are visible only to HQ staff and are logged in the activity stream for accountability, but the franchisee only sees the main conversation thread.
Is there a way to see all open tickets across every location?
The Kanban-style dashboard shows every open ticket organized by status in real time. You can also switch to a list view and filter by severity, assignee, ticket type, location, and date range.
Ready when you are
Streamline your franchise support
Discover how Delightree's Support Tickets can streamline your franchise support requests.