Visibility
Proof that updates were seen
Read status replaces the calls HQ makes to confirm each location got the message.
Communications
Send an update to every location and see who read it
Delightree puts chat and announcements in the same app your teams use for tasks and training. HQ posts an update once, and the right locations get it on their phones with read status attached.
app.delightree.com/announcements
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Trusted by franchise and multi-location brands
Overview
One place for every message to your franchise network
When HQ sends updates by email, group text, printed memo, and phone call, location managers miss some and HQ can't tell which. Delightree gives franchisors, franchisees, and frontline teams one place to post announcements and chat, inside the app they already open for tasks and training.
app.delightree.com/chat
The reality
Where franchise communication breaks down
In the words of franchise operators who send updates by email and group text today.
Email no one reads
“We do so much through email that they don't read. We've lost the ability to do a standardized check-in that actually lands.”
HQ takes the blame
“We hear frustrations about staff doing things wrong, and they say, well, I haven't had an update on here in a year and a half. And then we have to make an excuse to our teams.”
Updates come too late
“Everything relies on one person having visibility, and we're only getting updates weekly. Things fall through the cracks.”
Policy lives in too many places
“We have a policy binder in each location, a shared drive with older versions, and a chat thread where someone posted the update last quarter. Caregivers don't know which version to follow.”
The challenge
Why franchise updates get missed
Most franchise networks run into the same three problems.
Updates sit in crowded inboxes
HQ emails a menu change, and it lands next to dozens of vendor emails. The location manager never opens it.
HQ can't tell who saw it
HQ sends a policy change with no way to see which locations read it, so someone spends the week calling stores to confirm.
Conversations scatter across apps
Franchisees text one person and email another, so answers and decisions end up in places HQ can't search.
Key features
How Communications works
app.delightree.com/chat
01
Announcements with read status
HQ writes an announcement with a title, a description, an image, and attached files, then sends it to the locations and roles that need it. Each announcement shows as unread until a team member opens it, so HQ can see who still needs to read it.
- Image and file attachments
- Read status
app.delightree.com/chat
02
Channels for every group in your network
Set up a channel for all owners, one market, or a single location, and keep each conversation with the people it concerns. Filters for unread messages, channels, and archived conversations keep a busy inbox easy to work through.
app.delightree.com/chat
03
Direct messages with pinned updates
Message a franchisee or manager directly and share photos in the conversation. Pin the update everyone needs to see first, and read receipts show when your message was seen.
Impact
The impact on your franchise network
Consistency
Every location hears the same thing
One announcement reaches every location at once, so no market works from an older version of the update.
Adoption
One less app for your teams
Chat and announcements live in the app your teams already use for tasks and training, so nobody has to install another tool.
Results
What franchisors do with Communications
Franchisors using Delightree Communications can:
Reach the right group in one step
Send an update to all owners, one market, or a single location from the same screen.
Share the files with the update
Attach images, PDFs, spreadsheets, documents, and slides to an announcement, up to 256MB.
See who still hasn't read it
Unread status shows which team members haven't opened an announcement yet.
Find past conversations
Search chats and channels instead of digging through text threads and email.
With 117+ locations, Clean Eatz eliminated "did they see it?" disputes using Delightree's content acknowledgment tracking.
One platform
Stitched-together communication stacks slow your updates down.
Most franchise brands send updates through email blasts, group texts, a separate chat app, and printed memos in the back office. Delightree replaces the stack.
SOP folder
LMS
Spreadsheet
Task app
Audit app
Email and chat
Connected
What your updates connect to
- Knowledge Base & SOPsOne home for every SOP, policy, and brand standard, structured so franchisees find the right answer fast and HQ knows the content is current and approved.Learn more
- Tasks & ChecklistsRecurring and one-off tasks and checklists that give the frontline clear work with context, and give HQ proof of execution across every location.Learn more
- Training & OnboardingTraining and onboarding that live where franchisees already work, with completion tracked automatically and retraining that can be triggered by an audit finding.Learn more
- AI SearchAI Search answers franchisee questions from your approved SOP content, sourced from your documentation rather than the open internet, so answers are grounded and consistent, scoped to what each role is allowed to see.Learn more
Common questions
Communications FAQ
Can we send an announcement to specific locations?
Yes. You choose the locations and roles that receive each announcement, so a regional update only reaches that region.
Can we see who read an announcement?
Yes. Each announcement shows as unread until a team member opens it, so HQ can see who still needs to read it.
What can we attach to an announcement?
You can add an image and attach files such as PDFs, spreadsheets, Word documents, slides, and ZIP files, up to 256MB.
Can franchisees and staff chat with each other?
Yes. Teams can message each other directly or in channels for all owners, a market, or a single location, and share photos in the conversation.
Do our teams need a separate app for chat?
No. Chat and announcements are part of the Delightree app your teams already use for tasks and training.
Ready when you are
Reach every location with one update
See how Delightree Communications gets updates read across your franchise network.