Adoption
A platform your location teams actually use
Location teams complete checklists and training in the same app where they look up SOPs, so they have a reason to open it every shift.
Fitness & wellness
Members and guests get the same experience at every location
Fitness and wellness franchises grow fast, and each new location adds another team HQ has to keep on brand standard. Delightree puts launch playbooks, staff certification, daily checklists, and audits in one place your teams actually use.
Delightree
AM studio check
- Studio floors reset6:58 AM
- Reformers sanitized
- Front desk opened
Completion82%
Photo verified
Completed
6:58 AM
![[solidcore] logo](/assets/customer-logos/solidcore-black-logo-logo.png?dpl=dpl_3k11GQX4Z254ftbE8SekJRupP1Gx){kind=logo}
Run by fitness and wellness franchises, from boutique studios to multi-state gyms.
The reality
Where fitness and wellness locations fall behind the standard
Fitness and wellness operators describe, in their own words, where holding one standard across locations breaks down.
One platform doing the job of five
“I need you to be the one version of the truth for everything, learning and operations. Right now I have multiple ops platforms and none of them talk to each other.”
New owners lose their first months
“Certification is a mix of in-person and online modules that takes weeks and months. If they haven't finished it, they lose that first three, four, five months of momentum.”
Audits no one finishes
“I want one self-audit every single month, so we can see at a glance we're waiting on one location to do theirs, or they missed three.”
Experience varies by studio
“A member should get the same class and the same front desk whether they walk into our newest studio or our flagship. Today that depends entirely on who's working.”
Every opening runs differently
“Every studio opening is a little different because the playbook lives in one person's head and a spreadsheet. We need it to run the same way every time.”
Cleanliness shows up in the reviews
“One location had four one-star reviews in three months, all about cleanliness and maintenance. I need to see where every location stands without driving out there.”
Training is your liability record
“The worst thing in a spa is a guest claiming a provider acted inappropriately. We need to print a full transcript of every training a provider completed, with the date and duration.”
Blind between visits
“We wouldn't really know how a location is doing unless we drove out there and looked.”
Sanitation that drifts by provider
“Making sure every esthetician follows the same sanitation steps across locations is a constant battle.”
Access you can't control
“We want managers to run their team's tasks and training, but not see sensitive documents like bank details.”
For the whole HQ team
Built for every role in your HQ
Daily checklists every location actually completes.
- Location staff complete opening, cleanliness, and equipment checks on site, with photo proof.
- Every audit finding becomes a tracked corrective action with an owner and a due date.
- HQ sees each location's checklist results as staff complete them, instead of waiting for a weekly recap.
“Our studios run the same way on a Tuesday morning as they do on a Saturday afternoon.”
app.delightree.com
Regional Compliance
Last updated 2 mins ago
Downtown, Store #402
GM: Sarah Miller
On Track98%West Port, Store #415
GM: James Chen
Action Req64%East Side, Store #408
GM: Elena Rossi
Critical42%
The platform
The pieces that matter for fitness and wellness.
AM Studio Check
Domain, Studio #38, 6:58 AM
- Studio floors reset
- Reformers sanitized
- Front desk opened
- Props and mats stocked
- Music and lighting set
Completion: 2/540%
Daily opening and closing checklists with photo proof.
Location staff complete opening, closing, cleanliness, sanitation, and equipment checks with photo proof, and the geofence confirms they were on site. HQ sees which locations finished each checklist on time.
Module 3 of 8: Reformer Fundamentals
Estimated time: 8 minutes
Day 3 of 743%
Role-based certification for part-time, high-turnover staff.
Instructors, providers, and front desk each get a path that blends in-person and online training. HQ sees who is current on licenses and certifications, and can pull any person's training transcript if a member or guest files a claim.
Audit complete: Monthly studio standard
Domain, Studio #38, passed 96%
Finding flagged: cleaning log gap
Assigned to Manager Alex R., due 48 hours
Monthly self-audits with closed-loop corrective actions.
Every location runs the same self-audit each month. Findings become tracked corrective actions with an owner and a due date, so HQ sees who is done and who is behind.
Search SOPs, class formats, standards...
Operations
Class Formats
Training
Level 1 reformer class format
Class Formats, updated 1 week ago
Between-class cleaning protocol
Operations, updated 6 days ago
New member intake checklist
Front Desk, updated 2 weeks ago
Every SOP and service protocol in one searchable knowledge base.
The knowledge base is organized by location and role, so instructors and providers find the right answer between sessions. Every answer comes from the version HQ approved.
Brand HQ, Operations
Today, 7:15 AM
New class format: Reformer Flow 2.0
Acknowledged by 46 of 50 studios
Member and guest standards your team sees and acknowledges.
Targeted updates and standards with acknowledgment tracking. HQ can see which staff at each location acknowledged a new class format or treatment menu.
Delightree AI
Ask for the SOP. Get the answer in seconds.
Instructors, providers, and managers ask Delightree AI in plain language. The answer comes from your approved SOPs and protocols, with the source attached every time.
Delightree Assistant
User question
SOP_Front_Desk_v3.pdf
New Opening: Austin Domain, Studio #38
Rivera Fitness Group, franchisee since 2022
Lease and Buildout
Completed April 20
Equipment Install
Completed May 30
Staff Hiring and Certification
75% DoneScheduled to complete June 24
Pre-Sale and Marketing
Scheduled to start July 1
Grand Opening
Scheduled for July 19
New location openings
Every new location follows one playbook, and HQ sees every milestone.
One playbook from lease signing to opening day. Every franchisee follows the same steps, including certification and licensing. HQ tracks every opening on one screen and sees which franchisees are behind while there is still time to recover the date.
On-time openings keep royalty numbers on track.
When every franchisee follows the same playbook and HQ sees delays early, new locations start filling classes and booking guests on schedule.
Outcomes
What it moves
Closed loop
Close the loop from issue to action
Audit findings become tasks. Tasks can trigger retraining. Resolution is tracked. The loop closes.
Visibility
Know which locations are behind before you visit
See checklist results, audit findings, training progress, and certifications at every location in real time, without a site visit.
Consistency
Proof of the standard at every location
Every checklist, audit, certification, and corrective action is recorded under its location, so HQ can see which locations meet the standard.
Scale
Open new locations without growing HQ
Franchisees answer more of their own questions with SOPs and Delightree AI, so HQ spends its time on the locations that need help most.
One platform
Separate tools mean your teams check three places for one answer.
Most fitness and wellness brands keep training in an LMS, SOPs in a document drive, and checklists in a spreadsheet someone rebuilds every week. Delightree puts training, SOPs, checklists, and audits in one platform.
SOP folder
LMS
Spreadsheet
Task app
Audit app
Email and chat