Your recipe for multi-location quality control
Monitor brand standards, verify compliance, and ensure consistent guest experiences across all franchise locations in real time.
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Trusted by franchise and multi-location brands
Uphold standards across every location
As a franchisor, ensuring each location upholds your brand standards is crucial. But it's often easier said than done. With Site Visits, you can verify compliance, maintain a stellar guest experience, and catch potential problems before they escalate. With real-time data and clear insights, you can see how consistently every location follows your standards across your entire franchise network.
Where site visits break down
In the words of franchise operators who run site visits and audits without a shared system today.
Findings sit unresolved
“We don't want to see an issue at the location and then three weeks later try to justify it. Why didn't you say something three weeks ago?”
No visibility between site visits
“I can only tell how a location is running when I show up. If I haven't been there in three weeks, I have no idea what's happening.”
Blind between visits
“We wouldn't really know how a location is doing unless we drove out there and looked.”
Cleanliness shows up in the reviews
“One location had four one-star reviews in three months, all about cleanliness and maintenance. I need to see where every location stands without driving out there.”
Franchise control at your fingertips
Site Visits gives you oversight and control.
Verify brand standards
Independently assess each location's adherence to your established protocols and standards.
Ensure guest experience
Monitor and maintain a consistently excellent customer experience across all franchise locations.
Prevent major issues
Identify and address mission-critical problems before they impact your brand reputation or bottom line.
Features that equip franchisors
Maintain standards across every location
Design site visits that reflect your specific brand standards and operational requirements. From store appearance to equipment maintenance, ensure every crucial aspect of your franchise is evaluated.
See it to believe it
Require photo and video submissions as part of site visits. Visually confirm that your brand shows up consistently across all touchpoints, from signage to staff uniforms.
Transform data into gains
Get a bird's-eye view of each location. Identify top performers, spot areas for improvement, and make data-driven decisions to optimize your network.
Real impact for franchisors
With Site Visits, you can:
Surprise visits
Perform site visits without prior notice for true, real-time insights.
Resolve issues faster
Reduce the time to identify and resolve critical issues.
Pre-built templates
Choose from a variety of ready-to-use site visit templates for quick setup.
L&L Hawaiian BBQ runs 170+ mainland audits every month through the Delightree mobile app.
Stitched-together audit stacks slow your site visits down.
Most franchise brands run site visits across paper checklists, spreadsheets, a shared photo folder, and email follow-ups. Delightree replaces the stack.
What your team uses alongside site visits
- Tasks & ChecklistsRecurring and one-off tasks and checklists that give the frontline clear work with context, and give HQ proof of execution across every location.Learn more
- Training & OnboardingTraining and onboarding that live where franchisees already work, with completion tracked automatically and retraining that can be triggered by an audit finding.Learn more
- Dashboards & ReportingRole-scoped dashboards that show task completion, training, audits, and launch status in real time, with each role seeing exactly its slice of the hierarchy.Learn more
- Forms & ChecklistsDigital forms and checklists that franchisees complete on any device, with real-time tracking of who has submitted and cloud storage so records are easy to retrieve for audits.Learn more
Audits & Site Visits FAQ
Can we design site visits around our own brand standards?
Yes. You design site visits that reflect your brand standards and operational requirements, from store appearance to equipment maintenance.
Can a site visit require photos and videos?
Yes. You can require photo and video submissions as part of a site visit, so you can confirm your brand shows up consistently, from signage to staff uniforms.
Can we run site visits without notice?
Yes. You can perform site visits without prior notice, so you see how a location runs on an ordinary day.
Are there ready-made site visit templates?
Yes. Delightree includes pre-built site visit templates, so your team can set up a visit quickly and adjust it to your standards.
Do we have to rebuild our current audit checklists?
No. Our team moves your existing audit checklists into Delightree for you.
Harness the power of your site visit data
Learn how Delightree's Site Visits can help you make smarter, data-driven decisions for your franchise.