Adoption
A platform your staff actually uses
The real problem is adoption. Delightree is built for the groomer and the handler at the station, so location teams log in and use it.
Pet Services
Every pet gets the same standard of care.
Pet service franchises run on safety protocols and staff reliability. Delightree gives every groomer, trainer, and handler the same checklists, SOPs, and training so every pet in your network gets consistent, safe care.
Delightree
Pre-Shift Safety Check
- Kennels inspected
- Gates and latches secure
- Grooming tools sanitized
Completion67%
Photo verified
Completed
8:15 AM
The reality
Where execution slips in pet services
In the words of pet services operators managing the gap between their safety standards and what actually happens at each location.
Safety depends on who's working
“Our grooming protocols are different at every location. What one groomer calls a safety check, another calls optional. One bad incident is all it takes.”
Retraining from scratch every month
“We have turnover around 80% in some locations. Every time a new groomer comes in, we start from zero. There's no consistent way to know if they're trained to our standard.”
No visibility between site visits
“I can only tell how a location is running when I show up. If I haven't been there in three weeks, I have no idea what's happening.”
Findings sit unresolved
“We flag something on a site visit and two months later it's still not fixed. Nobody owns it, nobody followed up, and the franchisee has forgotten it was ever raised.”
For the whole HQ team
Built for every role in your HQ
Safety checks every location actually runs.
- Pre-shift care and safety checklists with photo proof, completed at the location before the first appointment.
- Every audit finding becomes a tracked corrective action with an owner and a due date.
- Safety and service standards across every location, visible as checks close.
“I can see which locations ran their pre-shift check and which skipped it. That visibility changed how our managers work.”
app.delightree.com
Regional Compliance
Last updated 2 mins ago
Downtown, Store #402
GM: Sarah Miller
On Track98%West Port, Store #415
GM: James Chen
Action Req64%East Side, Store #408
GM: Elena Rossi
Critical42%
The platform
The pieces that matter for pet services.
Pre-Shift Safety Check
South Austin, Location #18, 8:15 AM
- Kennels inspected
- Gates and latches secure
- Grooming tools sanitized
- Intake area clean
Completion: 2/450%
Pre-shift pet safety and care checklists with photo proof.
Opening, intake, and kenneling checks completed at the location with photo proof. HQ sees every check done at the right station, on the right shift, with the evidence attached.
Groomer Certifications
Alex M., Location #18
- Pet Safety HandlingActiveExp. Mar 2027
- Breed Grooming ProtocolsActiveExp. Nov 2026
- Animal First AidRenewingExp. Jul 2026
Groomer and handler onboarding built for high-turnover staff.
Role-based paths for groomers, handlers, trainers, and front desk. Mobile-first delivery so a new hire completes their safety and care certification before they work with their first pet.
Service Quality Audit
South Austin, Location #18
Kennel sanitation log missing
ResolvedAlex M.Due Jun 20Intake form incomplete for 3 clients
OpenJordan K.Due Jun 22
Service quality audits with closed-loop corrective actions.
Every location runs the same service audit on schedule. Findings become tracked corrective actions with an owner and a due date, so HQ sees who has resolved their findings and who has not.
Care Protocol Library
South Austin, Location #18
Double-Coat Breed Protocol
v3
Boarding Intake SOP
v2
Animal Welfare and Safety
v4
One home for every care SOP, breed protocol, and safety standard.
A searchable knowledge base organized by location and role. Groomers and handlers find the right protocol at the station, and HQ knows every team is using the approved version.
Updated: New Intake Protocol
Sent to all locations, Jun 12
Alex M.
#18 South Austin
Jordan K.
#18 South Austin
Sam T.
#21 North Loop
Care standard updates your team sees and acknowledges.
Targeted updates with acknowledgment tracking. HQ can prove a new intake protocol or safety requirement reached every location before the next shift opened.
Delightree AI
Ask for the care protocol. Get the answer in seconds.
Groomers and handlers ask Delightree AI in plain language. The answer comes from your approved SOPs and care protocols, with the source attached every time.
Delightree Assistant
User question
SOP_Boarding_Intake_v2.pdf
New Opening: South Austin, Location #18
Kim Pet Services Group, franchisee since 2023
Lease and Buildout
Completed April 22
Equipment and Station Setup
Completed May 30
Staff Hiring and Certification
65% DoneScheduled to complete June 25
Pre-Launch and Marketing
Scheduled to start July 3
First Booking Day
Scheduled for July 16
New location openings
Every location opens on schedule. Every milestone visible.
One playbook from buildout to first booking. Every franchisee follows the same steps, including staff certification and safety setup. HQ sees every opening in one view, with delays flagged before they slip the date.
On-time openings keep royalty numbers on track.
Every location opens to the same playbook and hits its date, so new locations start booking clients when they should.
Outcomes
What it moves
Closed loop
Close the loop from issue to action
Audit findings become tasks. Tasks can trigger retraining. Resolution is tracked. The loop closes.
Visibility
Know what's happening at every location
See safety checks, audits, and training at every location in real time, without a site visit.
Consistency
Every location follows the same care standard
Safety checklists, certification, audits, and care SOPs tied to the location they happened at. The brand standard lives in the work your team does every shift.
Scale
Open new locations without growing HQ
Staff solve more on their own with SOPs, certification, and AI Search built in. HQ time goes to the locations that need it most.
One platform
Stitched-together stacks slow your locations down.
Most pet service networks run on a stack: a paper intake form, a group chat for daily updates, a shared drive for SOPs, and a spreadsheet tracking staff certifications. Delightree replaces the stack.
SOP folder
LMS
Spreadsheet
Task app
Audit app
Email and chat
Ready when you are
See it for your pet service locations.
A short interactive demo, or a live one with our team. Your call.