Group Therapy for Zors & Zees: An Unfiltered Conversation
What franchisees and franchisors won't say out loud
Franchisee Erik Van Horn and franchisor Dan Claps will say it anyway, in an honest IFA-hosted conversation about what each side actually wants.
- Oct 21, 2026
- 2:00 PM EDT
- 60 min
- Zoom, hosted by IFA
Erik Van Horn
Dan Claps
Tushar Mishra
Therapy is in session
Register on IFA's Zoom page and send in your anonymous question for the franchisor or the franchisee.
- Zoom link and calendar invite by email
- The recording, if you can't make it live
Why this session
Both sides of the franchise relationship, in one room
Franchisors and franchisees spend a lot of time talking about each other and not much time talking to each other. This session aims to fix that.
Erik Van Horn, who grew his first franchise to 42 locations and co-founded Front Street Equity Partners, will take the franchisee chair. Dan Claps, the CEO of Voda Cleaning & Restoration, will take the franchisor chair.
Tushar Mishra, our CEO, will moderate and save time for your questions.
Potential topics include:
- Royalties and how they're used to support franchisees
- The tech mandates that land badly
- Whether AI will fix anything or just add complexity
- The anonymous questions you submit when you register
Presenting
Meet the speakers
Erik Van Horn
Co-founder, Front Street Equity Partners
Erik grew his first franchise to 42 locations in Austin and acquired eight more brands. He also hosts the Franchise Secrets Podcast, and one of his exits was an eight-figure sale to private equity.
Dan Claps
CEO, Voda Cleaning & Restoration
Dan took Voda Cleaning & Restoration national and built it into a franchise network. He focuses on giving franchise owners the tools to compete in their markets, and he's also CEO of Franchise Playbook.
Tushar Mishra
CEO, Delightree
Tushar co-founded Delightree, the sponsor of this webinar, to build software for every level of a franchise system, from franchisors and franchisees to frontline teams. He previously built and exited Survaider, a customer experience platform that more than 100 businesses used.
· 2:00 PM EDT
Group Therapy for Zors & Zees: An Unfiltered Conversation
60 minutes, live, with Erik Van Horn, Dan Claps, and Tushar Mishra. Register and submit the question you'd ask if there were no relationship to protect.