Adoption
A platform your providers actually use
The real problem is adoption. Delightree is built for the front desk and the provider, so location teams log in and use it.
Beauty & Wellness
Consistent service and clean compliance at every location
Beauty and wellness franchises win on a clean, consistent guest experience. Delightree puts service SOPs, provider certification, sanitation audits, and daily checklists in one place your team uses every day.
Delightree
AM treatment room check
- Stations sanitized9:02 AM
- Tools sterilized
- Fresh linens set
Completion82%
Photo verified
Completed
9:02 AM
The reality
Where execution breaks down in beauty and wellness
In the words of spa, salon, and wellness operators trying to hold a clean, consistent guest experience across every location.
Cleanliness shows up in the reviews
“One location had four one-star reviews in three months, all about cleanliness and maintenance. I need to see where every location stands without driving out there.”
Training is your liability record
“The worst thing in a spa is a guest claiming a provider acted inappropriately. We need to print a full transcript of every training a provider completed, with the date and duration.”
Undertrained staff walk
“Employees leave when they don't feel trained or supported. We have to give them the tools even when the owner isn't standing there.”
Answers buried in documents
“I like that anyone can just search and get the information they need. That used to take up so much of the team's time.”
Twelve passwords to run the business
“We have a document drive, a course tool, a franchise dashboard, a data warehouse. I have twelve passwords just to reach the most important things.”
Tools no one ends up using
“We track tasks very manually. We tried a project tool and ended up with multiple apps, and it didn't get used.”
Access you can't control
“We want managers to run their team's tasks and training, but not see sensitive documents like bank details.”
Blind between visits
“We wouldn't really know how a location is doing unless we drove out there and looked.”
Openings without a clear path
“I want to tell a new franchisee exactly which certifications and milestones to hit before they hire. Today I can't see what they actually need from me.”
Sanitation that drifts by provider
“Making sure every esthetician follows the same sanitation steps across locations is a constant battle.”
For the whole HQ team
Built for every role in your HQ
Service standards every location actually runs.
- Opening, sanitation, and station checks with photo proof, done at the location instead of from HQ.
- Every audit finding becomes a tracked corrective action with an owner and a due date.
- Cleanliness and service standards across every location, updated as checks close, not in a weekly recap.
“Our guests get the same clean room and the same service whether they book our newest location or our flagship.”
app.delightree.com
Regional Compliance
Last updated 2 mins ago
Downtown, Store #402
GM: Sarah Miller
On Track98%West Port, Store #415
GM: James Chen
Action Req64%East Side, Store #408
GM: Elena Rossi
Critical42%
The platform
The pieces that matter for beauty and wellness.
AM Treatment Room Check
Scottsdale, Location #29, 9:02 AM
- Stations sanitized
- Tools sterilized
- Fresh linens set
- Front desk opened
- Restrooms cleaned
Completion: 2/540%
Opening and sanitation checklists with photo proof.
Opening, closing, sanitation, and station checks with photo proof and geofence confirmation. HQ sees them done at the location, on schedule, with the evidence attached.
Module 3 of 8: Sanitation & Safety
Estimated time: 8 minutes
Day 3 of 743%
Provider certification and license tracking in one place.
Role-based paths for estheticians, stylists, therapists, and front desk, blending in-person and online. Track licenses and certifications so every provider on the floor is current, with a full transcript if a claim ever needs it.
Audit complete: Monthly sanitation
Scottsdale, Location #29, passed 97%
Finding flagged: sterilizer log gap
Assigned to Manager Dana K., due 48 hours
Health-code and brand-standard audits with closed-loop corrective actions.
Every location runs the same audit on schedule. Findings become tracked corrective actions with an owner and a due date, so HQ sees who is done and who is behind.
Search service SOPs, protocols, standards...
Operations
Treatments
Sanitation
Signature facial protocol
Treatments, updated 1 week ago
Between-client sanitation protocol
Sanitation, updated 5 days ago
New client intake checklist
Front Desk, updated 2 weeks ago
One home for every service SOP, protocol, and brand standard.
A searchable knowledge base organized by location and role. Providers find the right protocol between guests, and HQ knows it is the approved version.
Brand HQ, Operations
Today, 7:15 AM
New seasonal treatment menu: Spring Glow
Acknowledged by 38 of 41 locations
Guest-experience standards your team sees and acknowledges.
Targeted updates and standards with acknowledgment tracking. HQ can prove a new treatment menu or seasonal promotion launched the same way across every location.
Delightree AI
Ask for the service SOP. Get the answer in seconds.
Providers and managers ask Delightree AI in plain language. The answer comes from your approved SOPs and service protocols, with the source attached every time.
Delightree Assistant
User question
SOP_Sanitation_v2.pdf
New Opening: Scottsdale Quarter, Location #29
Nguyen Spa Group, franchisee since 2022
Lease and Buildout
Completed April 18
Treatment Rooms and Equipment
Completed May 27
Staff Hiring and Licensing
70% DoneScheduled to complete June 23
Pre-Sale and Marketing
Scheduled to start July 1
Grand Opening
Scheduled for July 18
New location openings
Every location opens on schedule. Every milestone visible.
One playbook from buildout to the first guest. Every franchisee follows the same steps, including certification and licensing. HQ sees every opening in one view, with bottlenecks flagged before they slip the date.
On-time openings keep royalty numbers on track.
Every location opens to the same playbook and hits its date, so new locations start booking guests when they should.
Outcomes
What it moves
Closed loop
Close the loop from issue to action
Audit findings become tasks. Tasks can trigger retraining. Resolution is tracked. The loop closes.
Visibility
Know what's happening at every location
See cleanliness, audits, and training at every location in real time, without a site visit.
Consistency
Every location delivers the same service
Sanitation, service SOPs, audits, and guest standards tied to the location they happened at. The brand standard lives in the work your team does every day.
Scale
Open new locations without growing HQ
Franchisees solve more on their own with SOPs, certification, and AI Search built in. HQ time goes to the locations that need it most.
One platform
Stitched-together stacks slow your locations down.
Most spa and salon systems run on a stack: a document drive, a course tool, a booking system, and a spreadsheet someone rebuilds every week. Delightree replaces the stack.
SOP folder
LMS
Spreadsheet
Task app
Audit app
Email and chat