Salesforce is not built for franchisees
FranFast runs on Salesforce. That means every user, including franchisees and their location teams, is working inside a Salesforce environment. Salesforce was built for enterprise sales teams with dedicated CRM administrators and training budgets. It was not built for the franchise context: multi-unit operators, frontline staff, and franchisees who need a tool they can pick up and use without IT support. The adoption problem is well-documented. Salesforce routinely ranks among the platforms with the steepest learning curves. For franchise brands where getting franchisees to actively use the platform is already a challenge, adding Salesforce's complexity to the equation makes that problem significantly harder.