SUPPORT TICKETS
Track every franchisee support request. Right inside Delightree.
Delightree Support Tickets is a franchise support ticket system built for multi-location operations.
It centralizes support requests from every franchisee and location into one platform with automatic category-based routing, severity tracking, real-time status updates, and a live dashboard for full visibility across your network.
Franchise operations teams handle dozens of support requests every day across email, chat, phone, and hallway conversations. According to McKinsey, the average employee spends 28% of their workweek just managing email. For franchise operations teams juggling requests from dozens of locations, that number is even higher. You need a franchise support ticket system built for multi-location operations, not a generic help desk bolted onto your stack.
Teams using Delightree's automatic routing save an estimated 3+ hours per week that would otherwise go to sorting, forwarding, and following up on requests manually.
See how franchise teams streamline kitchen operations and ensure compliance with Delightree's operations platform.
Any user can create a ticket with a title, description, and severity level. Every ticket gets a unique ID, a full conversation thread, and real-time status tracking from Open through Closed.
Frontline staff and franchisees create a ticket, describe the issue, and track progress from a clean "My Tickets" view. They get notified when something changes. That's it.
Every ticket is tagged with a severity level (Blocker, High, Medium, or Low) so your team knows what to handle first. Filter by severity across the queue to make sure the urgent issues get attention before the routine ones pile up.
90% of people expect an immediate response to support questions, with most defining 'immediate' as under 10 minutes (HubSpot). When requests are buried in email, that window closes before you even see it.
Automatic routing eliminates manual triage entirely. Create categories (Operations, Marketing, Technical, or your own) and assign owners. When a ticket comes in under a category, it routes to the right person and triggers a notification.
A Kanban-style dashboard gives your team a real-time view of every open ticket organized by status. Combine this with Reports and Analytics for deeper insights across your franchise network.
Internal notes let your support team coordinate behind the scenes without exposing that discussion to the requester. Every note is logged in the activity stream for accountability.
According to HDI, organizations that implement formal ticket prioritization and tracking see an average 42% decrease in time spent on individual issues.
Track every open issue from one dashboard. Know what's been reported, who's handling it, and where things stand.
Replace scattered emails and calls with a system that logs every request, every response, and every resolution.
Capture issues from across your network in one place instead of tracking them through email, chat, and phone.
Set up categories with assigned owners so tickets reach the right person the moment they're submitted.
See every open ticket organized by status on a Kanban dashboard, or filter by severity, assignee, and type in list view.
Use internal notes to align your support team behind the scenes without exposing that discussion to the requester.
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